Bell Attendant - The Ritz-Carlton

Sage Hospitality•Chicago, IL

1d•$13 - $16•Onsite

About The Position

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests have every opportunity to explore the city — from shopping along Michigan Avenue to admiring masterpieces at the Art Institute. Yet it is often their first and last moments with us that leave the most lasting impression. As a Bell Attendant, you are the face of arrival and the warmth of farewell. With genuine hospitality, polished professionalism, and expert knowledge of the city, you create seamless, memorable transitions for our guests — whether escorting them to their accommodations, assisting with luggage, or offering thoughtful recommendations that elevate their stay. Your presence sets the tone for the luxury experience that follows. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will reflect the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are supported and quality of life is enhanced, you will be empowered to anticipate needs, take ownership of each interaction, and work alongside your fellow employees to bring exceptional moments to life for our guests and each other. Job Overview Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Requirements

High School diploma or equivalent
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must be able to see objects and people at a distance.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually lift and carry up to 65lbs throughout the hotel during entire shift.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Nice To Haves

1 Year in customer facing, luxury hospitality setting preferred

Responsibilities

Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to inquiries and promotes the property’s amenities and restaurants.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Use empowerment to exceed associate and guest expectations and resolve conflicts.
Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
Maintains a friendly, cheerful and courteous demeanor at all times.
Points out to each guest the fire exits, usage of TV and A/C and provides ice.
Performs other duties as assigned, requested or deemed necessary by management.