Hotel Bell Attendant - Charlottesville, VA

Parking Management Company-posted 3 days ago
Full-time • Entry Level
Onsite • Charlottesville, VA
5,001-10,000 employees
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The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor. The Bell Attendant also supports front desk operations, coordinates with valet services, and responds to guest requests, contributing to an exceptional overall hospitality experience.

  • Guest Assistance and Luggage Handling: The Bell Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
  • Transportation Assistance: The Bell Attendant enhances the guest experience by arranging transportation, offering local recommendations, and coordinating with staff to fulfill guest requests, ensuring smooth travel and exceptional service throughout their stay.
  • Guest Requests and Concierge Support: The Bell Attendant supports guest satisfaction by promptly handling requests, providing Attendant recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
  • Lobby and Entry Maintenance: The Bell Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.
  • Safety and Security Compliance: The Bell Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
  • Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.
  • A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.
  • A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
  • Candidates must also pass and maintain a clean background check.
  • Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
  • Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
  • This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
  • Health Benefits – Medical, vision and dental insurance – Upon eligibility
  • 401K – Upon eligibility
  • Supplemental Insurance – Life insurance and critical illness
  • Bonus opportunities
  • Internal leadership development program
  • Continuous nationwide growth opportunities.
  • Paid time off
  • Paid training
  • Tuition assistance through Bellevue University – Up to $5,250 per year
  • Nationwide discounts through Perks at Work
  • Military friendly employer
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