Bell Attendant

Thewit Hotel • Chicago, IL

413d

About The Position

The Bell Attendant at TheWit Hotel is responsible for delivering exceptional guest service by creating a welcoming and engaging environment. This role involves greeting and escorting guests, handling their luggage, and ensuring a smooth arrival and departure experience. The Bell Attendant plays a crucial role in enhancing the overall guest experience by providing accurate information and assistance with transportation needs.

Requirements

• Culinary experience
• Hotel experience
• Entry level

Responsibilities

• Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
• Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
• Represent the hotel in a positive manner at all times.
• Provide the highest quality of service to ensure a positive experience for all guests.
• Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• Handle all guests' luggage with care.
• Assist guests with taxis and other transportation needs.
• Work closely with Valet to ensure a smooth arrival and departure experience for all guests.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and give accurate information on local attractions, events, and daily activities in the hotel.
• Be aware of VIP and repeat guests; greet them by name whenever possible.
• Communicate with the Front Desk to ensure quick and efficient guest check-ins.
• Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
• Deliver messages and/or packages to guests at their request in a timely manner.
• Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
• Answer guest inquiries and/or direct guests to the appropriate department or manager.
• Maintain a neat and presentable lobby and hotel entrance at all times.
• Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
• Lead theWit experience as instructed by the hotel leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed