Virgin Hotels-posted 2 months ago
New Orleans, LA
501-1,000 employees
Accommodation

At Virgin Hotels, we are focused on the teammate experience, ensuring we have the best talent, focusing on training, and sharing the love at team events. The Bell Person will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. This role requires superhuman people skills and a willingness to roll up your sleeves and have fun while getting things done. We aim to deliver outstanding guest service by assisting guests with their check-in and check-out process while engaging them with personalized service. The Bell Person will greet each guest warmly, be informed about hotel and city events, and handle guest concerns creatively to ensure everyone leaves feeling better.

  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Use the Virgin 'Tone of Voice' while escorting guests to their room and explaining hotel features.
  • Attend to immediate needs of each guest upon arrival and follow through throughout their stay.
  • Maintain knowledge of hotel features/services, hours of operation, room types, layout, and amenities.
  • Assist guests with transporting their baggage according to their check-in/out preference.
  • Respond and assist guests for departure within the timeframe listed by management.
  • Assist guests with baggage storage and ensure all items are accounted for.
  • Maintain a clean, hygienic, and organized work environment.
  • Provide accurate directions to guests on inquiries of transportation.
  • Maintain knowledge of local attractions and activities to recommend to guests.
  • Deliver items to guestrooms as requested.
  • Communicate timely and responsively via digital devices.
  • Ensure all guest questions and requests are completed and followed up on.
  • Be creative and think outside the box to create positive memorable experiences for guests.
  • Work well on a team or independently while being accountable for work performed.
  • Ensure proper cleanliness and polish of luggage carts.
  • Monitor and maintain the appearance of public spaces and report any items needing attention.
  • Adhere to security procedures to ensure guest safety.
  • Stand for periods of 8-10 hours.
  • Lift, push, pull up to 50 lbs. multiple times during a shift.
  • Understand guest inquiries and provide clear, concise responses.
  • Work cohesively with other departments and co-workers as part of a team.
  • Communicate clearly in verbal and written English.
  • Focus attention on details.
  • Maintain confidentiality of all guests and hotel information.
  • Maintain a neat, clean, and well-groomed appearance per hotel standards.
  • Bend, squat, and stretch in areas of limited space to perform cleaning and organization duties.
  • Adhere to hotel policies including attendance, safety, and behavior.
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