Bell Attendant

Four Seasons Hotels and Resorts • Miami, FL

324d

About The Position

Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Requirements

• Must be able to work all shifts including AM's, PM's, weekends, and holidays.
• Requires oral proficiency in the English language.
• Ability to bend to pick up or place luggage or boxes on cart.
• Ability to pull luggage carts with weight of up to 200 pounds.
• Ability to lift boxes of up to 100 pounds and carry them for up to 15 feet.
• Must be mobile during 100% of shift.

Responsibilities

• Assist guests with luggage during arrival and departure.
• Make necessary deliveries to and pick up from guest rooms.
• Transport guest and hotel packages and parcels.
• Greet guests and escort them to their rooms.
• Deliver luggage to room upon check-in and pick up luggage from room upon departure.
• Maintain proper records of deliveries and pick-ups.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Accommodate special requests whenever possible.
• Resolve customer complaints.
• Assist customers in all inquiries related to hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Benefits

• Competitive Employee Health, Basic Dental and Vision Insurance.
• Complimentary Rooms Nights at Four Seasons.
• Exclusive discount and travel programs with Four Seasons.
• Vacation, Sick and Holiday Pay.
• Paid Parental Leave.
• 401k plan with match.
• Energizing Employee Culture where you are encouraged to be your true self.
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.

What This Job Offers