Bell Attendant

The Standard Hotels • New York City, NY

141d • $16

About The Position

The Standard is one of the most culturally engaged hotels in the world, known for its inclusive spirit and creative attitude. The Bell Attendant plays a crucial role in creating experiences for guests by embracing and empowering a diverse collective of team members and collaborators. The position involves various responsibilities aimed at enhancing guest experiences and ensuring their comfort during their stay.

Requirements

• High School Diploma or equivalent.
• Ability to read, comprehend and carry out instructions according to established procedures.
• Organizational skills to work efficiently, utilize multi-tasking, and prioritize tasks.
• Adherence to uniform, grooming and personal hygiene standards.
• Punctuality and adherence to posted schedule and attendance at mandatory meetings.
• Personal comportment in line with Standard, New York policies, standards, and expectations.
• Physical ability to carry, push, or lift items weighing up to 100 pounds, stand for long periods, and work outside.

Nice To Haves

• Multi-lingual.
• College education.
• Prior guest service work experience.

Responsibilities

• Opens door and greets guests as they enter and leave the hotel.
• Assists guests with carrying luggage during check-in and check-out.
• Safely and promptly delivers to and picks up luggage from guest rooms.
• Tags and places guest luggage in storage at guest request.
• Explains and promotes hotel facilities, outlets, guest room features and services to guests.
• Provides information to guests regarding local attractions and activities.
• Assists guests with transportation by getting taxis or arranging car services.
• Parks and retrieves cars from valet parking.
• Communicates all guest valet information to Guest Service Agent.
• Occasionally runs errands for guests and delivers items to guest rooms.
• Accepts mail for the hotel to be given to front desk.
• Refers package deliveries to the front desk to be accepted and logged.
• Occasionally delivers packages to guest rooms.
• Attends to any special requests from guests.
• Responds appropriately to guest complaints.
• Informs supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promotes teamwork and quality service through daily communication and coordination with other departments.
• Regularly inspects and clears hotel entrance and surrounding areas of litter and debris.
• Maintains a courteous and professional manner at all times.
• Performs any other duties, if capable, as requested by management.

Benefits

• Pay Rate - $16.50 per hour.
• Excellent and Affordable Healthcare coverage.
• Life Insurance, Disability Insurance, Pet Insurance.
• 401k with Company match.
• 160 hours of PTO / year and Company recognized holidays.
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace.
• Employee Meals, Employee Referral Program, Commuter Discounts.
• Regular fun staff events and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees