Bell Attendant, Overnight

The Newbury Boston • Boston, MA

84d

About The Position

The Bell Attendant is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner. This is an overnight position.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be extremely professional and demonstrate genuine and intuitive service.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

• Load and unload luggage carts.
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.).
• Inspect guest's room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
• Check/store luggage for arrivals and departures with luggage tags.
• Coordinate group/tour arrival by bus.
• Operate Relay devices efficiently and professionally when communicating with hotel staff.
• Report maintenance issues in ALICE and to MOD.
• Keep lobby area clear and organized for arriving guests; communicate trash removal and deep cleaning needs to Housekeeping staff through ALICE & Relay.
• Keep track of weather to recognize when rain mats need to be placed at entry doors.
• Return mats to storage when weather has cleared.
• Deliver flowers, laundry and packages to guestrooms.
• Assist with room changes/moves.
• Follow all standards required by the Forbes Five Star service.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Maintain cleanliness of the bell closet.
• Maintain inventory supply of luggage tickets and requisition new orders when replacements are necessary.
• Ensure shoe shine equipment is in proper working order and that supplies are stocked with sufficient inventory.
• Provide information, maps and directions as required.
• Answer telephone console to assist guest service agents.
• Show guestrooms and suites as needed and emphasize the hotel's amenities.
• Complete daily checklist.

What This Job Offers

• Education Level: High school or GED