Bell Attendant/Guest Services Attendant (On Call)

Four Seasons Hotels and Resorts • CA

82d • $23

About The Position

The Bell Attendant/Guest Services Attendant is a combination role of Bell, Door and Valet Attendants. They will be responsible for creating a sense of arrival for resort, restaurant and banquet guests by welcoming them to the hotel and safely parking their car. They will also assist with delivering luggage and packages to guest villas and/or areas around the resort, conduct resort and room orientations, provide directions and/or information about Napa Valley. The Bell Attendant/Guest Services Attendant will also provide a fond farewell departing guests at the hotel.

Requirements

• Experience in a luxury resort/restaurant preferred.
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Reading, writing and oral proficiency in the English language.
• Clean driving record and Valid Driver’s License required.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Ability to remain calm during challenging situations.
• Strong communication and interpersonal skills.

Responsibilities

• Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest.
• Picks up luggage from room upon departure, moving the luggage to storage of the front drive.
• Maintains proper records of all actions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints, assists guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
• Assists the Concierge and Front Desk with deliveries, tasks and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations and speed limits.
• Picks up vehicles when requested in a timely manner.
• Drives golf cart to both pickup and drop off guests throughout the resort.
• Assesses any damage to vehicle and clearly notes any damage on claim ticket along with locations of vehicle when parked.
• Deposits key and ticket in bell closet.
• Performs errands for guests and the hotel that may require local travel off of the property.
• Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them and returning them to the guest.
• Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance.
• Maintains cleanliness of golf carts and luggage carts.
• Collects door knob hangers from guest villas for in room dining requests.
• Assists with preparation and delivery of Overnight Newspapers and Room Service Delivery.
• Audits vehicles parked in garage for front office to post charges nightly.
• Prepares arrival area and golf carts for inclement weather.
• Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed.
• Performs other tasks or projects as assigned by management.
• Works harmoniously and professionally with co-workers and supervisors.
• Complies with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Benefits

• Hourly: $23.07
• Complimentary Employee Meals
• 401k Retirement Plans

What This Job Offers

• Number of Employees: 5,001-10,000 employees