Bell Attendant/Guest Services Attendant (On Call)

Four Seasons

82d • $23

About The Position

The Bell Attendant/Guest Services Attendant is a combination role of Bell, Door and Valet Attendants. They will be responsible for creating a sense of arrival for resort, restaurant and banquet guests by welcoming them to the hotel and safely parking their car. They will also assist with delivering luggage and packages to guest villas and/or areas around the resort, conduct resort and room orientations, provide directions and/or information about Napa Valley. The Bell Attendant/Guest Services Attendant will also provide a fond farewell departing guests at the hotel.

Requirements

• Experience in a luxury resort/restaurant preferred.
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Reading, writing and oral proficiency in the English language.
• Clean driving record and Valid Driver's License required.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills and ability to handle difficult situations and guests.
• Ability to remain calm during challenging situations.
• Strong communication and interpersonal skills.

Responsibilities

• Greets all guests and delivers luggage to room upon check-in.
• Provides overview of resort and room orientation based on first time or return guest.
• Picks up luggage from room upon departure and moves it to storage at the front drive.
• Maintains proper records of all actions.
• Handles all guest interactions with the highest level of hospitality and professionalism.
• Accommodates special requests whenever possible and resolves customer complaints.
• Assists guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, and recommendations for off property.
• Assists the Concierge and Front Desk with deliveries, tasks, and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations.
• Picks up vehicles when requested in a timely manner.
• Drives golf cart to both pickup and drop off guests throughout the resort.
• Assesses any damage to vehicles and notes it on claim tickets.
• Performs errands for guests and the hotel that may require local travel off of the property.
• Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them, and returning them to the guest.
• Maintains cleanliness in the lobby, luggage storage room, driveway, and resort entrance.
• Maintains cleanliness of golf carts and luggage carts.
• Collects door knob hangers from guest villas for in-room dining requests.
• Assists with preparation and delivery of Overnight Newspapers and Room Service Delivery.
• Audits vehicles parked in garage for front office to post charges nightly.
• Prepares arrival area and golf carts for inclement weather.
• Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping, and other areas as needed.
• Performs other tasks or projects as assigned by management.
• Works harmoniously and professionally with co-workers and supervisors.
• Complies with Four Seasons Category One and Two Work Rules and Standards of Conduct.

Benefits

• Hourly: $23.07
• Complimentary Employee Meals
• 401k Retirement Plans

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation