Behavioral Services Manager

Autism Delaware

2d•$75,000 - $90,000

About The Position

Delaware’s leading private nonprofit agency serving the autism community statewide seeks a candidate to support contracted Behavioral Services funded through Delaware’s Division of Developmental Services. This position is a key member of the Adult Services Leadership Team. The role will deliver, support, monitor, and supervise registered behavioral Technicians (RBT) providing services through programs at Autism Delaware. The position requires an experienced BCBA to lead, support the development of service budgets, and ensure compliance with all audits of service and financial statements. The role fosters relationships with Autism Delaware’s many constituencies, including families, self-advocates, state agencies, and donors. As an organizational leader, the role supports communications and fundraising initiatives. It maintains best practices in all areas of responsibility and provides the executive director with assistance as needed. This position is supervised by the Executive Director and/or Liaison. Location: Based in Newark, Delaware, with offices in Dover and Lewes. Website: www.autismdelaware.org

Requirements

Master level or higher relating to the core area of responsibility
BCBA Credential is required
Min two years’ experience in human services or nonprofit organizations.
Facility in written and spoken English.
High level of personal organization.
High level of proficiency with computers.
Must be sensitive to and willing to work with clients from highly diverse backgrounds that include race, ethnic origin, gender, sexual orientation, religious beliefs, physical and mental health history, and socio-economic status.
Must be willing and flexible regarding location of delivery service to clients.
Frequent travel is required between agency sites and to various local and as needed regional, or national locations.
Valid driver’s license required.
Adherence to Autism Delaware policies and procedures
Successful, safe, and effective performance of job duties
Regular and punctual attendance
Ability to work cooperatively with clients, coworkers, funders, and community partners
Willingness to adapt to evolving service needs and organizational priorities

Responsibilities

Understand The Agency’s Mission & Treatment Philosophy
Treat participants, families, and coworkers with dignity and respect.
Demonstrate cultural sensitivity in all interactions.
Represent Autism Delaware in a professional and informed manner with external stakeholders.
Provide support to other services as needed, participate in agency functions, initiatives and fundraising events.
Program Development and Oversight
Lead the development, implementation, and evaluation of all behavioral and related services
Align service delivery with the organization’s philosophy and strategic plan, emphasizing innovation and best practices
Maintain regulatory and accreditation compliance across all programs
Support quality documentation, timely reporting, and software utilization across service areas
Contribute to strategic and long-range planning in collaboration with agency leadership
Ensure services are responsive, and centered on dignity and respect for all individuals served
Staff Leadership and Supervision
Provide supervision, mentoring, and leadership to program managers and clinical staff
Support staff training and development with a focus on innovation, accountability, and performance improvement
Monitor performance metrics, ensure compliance, and address performance concerns fairly and promptly
Facilitate a culture of collaboration, continuous learning, and shared decision-making
Ensure all staff contribute to cross-functional teams and uphold agency values in their roles
Foster creative thinking and solution-based approaches to challenges in service delivery
Financial Oversight and Budget Management
Assists in the development of service budgets in collaboration with the finance team
Track revenues and expenses, respond to variances, and propose adjustments as needed
Identify opportunities for cost savings, program sustainability, and new funding streams
Ensure responsible stewardship of resources and adherence to fiscal policies
External Engagement and Partnerships
Maintain strong relationships with families, self-advocates, donors, and state agency partners
Participate in external committees, advocacy efforts, and community engagement activities
Collaborate with other agencies and stakeholders to improve systems of care
Support fundraising, development, and donor engagement strategies in partnership with the Development team
Quality Improvement and Best Practices
Stay current with trends, research, and best practices in autism services and behavioral health
Identify training and development opportunities to maintain professional expertise
Implement and monitor program improvement plans, ensuring compliance with health and safety standards
Lead or contribute to annual agency retreats and strategic planning sessions
Oversee risk management, safety protocols, and policy compliance in areas of responsibility
Maintain a safe and hazard-free work environment
Respond to and manage incidents involving deviation from safety or operational procedures
Oversee development and revision of safety-related policies in accordance with regulations
Ensure confidentiality of all business and client information, including compliance with state and federal laws and regulations, including HIPAA
Support emergency response planning and readiness across programs