Behavioral Health Technician - Ann Arbor

Greenbrook • Ann Arbor, MI

11d • $20 - $22 • Onsite

About The Position

Why Greenbrook? Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments. Competitive Compensation: Earn $20-22/hour (commensurate with education and experience). Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage. Growth and Development: Receive specialized training and certification in TMS and esketamine therapy. Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care. Location: Primarily based in our Ann Arbor, MI center, with occasional regional coverage as needed. Reliable transportation is required. Your Role: Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort. Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures. Support operational efficiency: Understand and assist with insurance and billing processes as needed. What We're Looking For: Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, OR a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience. Minimum Qualifications: Associate's degree or a High School diploma PLUS significant relevant work experience (patient care, in-person customer service, or healthcare). Relevant clinical certification is preferred but not required. Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong written and verbal communication skills are required. Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided). Reliable transportation is required. Our Ideal Team Member: Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients. Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively. Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments. Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team! Who we are: To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change GBSP25

Requirements

• Associate's degree or a High School diploma PLUS significant relevant work experience (patient care, in-person customer service, or healthcare).
• Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred).
• Strong written and verbal communication skills are required.
• Ability to stand for extended periods.
• Basic Life Support (BLS) certification (provided).
• Reliable transportation is required.

Nice To Haves

• Bachelor's Degree in Psychology, Social Work, OR a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Relevant clinical certification is preferred but not required.

Responsibilities

• Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Understand and assist with insurance and billing processes as needed.

Benefits

• 401(k) with company match
• generous paid time off
• comprehensive medical, dental, and vision coverage
• health insurance
• dental insurance
• vision insurance
• optional supplemental medical insurance
• health savings and flexible spending accounts
• company-paid life insurance and additional voluntary life insurance
• company-paid short term disability and long term disability insurance
• participation in a 401(k) savings and investment plan with company contribution
• paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual
• paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree