Behavioral Health Technician Shift Supervisor - Crisis Triage Center

Kitsap Mental Health Services (KMHS)•Bremerton, WA

41d•$23 - $28•Onsite

About The Position

Kitsap Mental Health Services (KMHS) is hiring a Behavioral Health Technician Shift Supervisor to support operations within our Crisis Triage Center (CTC), a fast-paced, 24/7 stabilization environment serving adults experiencing behavioral health crises. In this role, you'll provide hands-on leadership to Behavioral Health Technicians, ensure safe and therapeutic milieu operations, and collaborate closely with clinical and operational partners to maintain high-quality client care. This is an opportunity to grow your leadership skills while supporting a team that makes a meaningful difference every day.

Requirements

EDUCATION: High School Diploma or GED
EXPERIENCE: Experienced (minimum 2 years of job-related experience or equivalent education in similar field)
LICENSURE: Agency Affiliated Counselor Registration
Maintain a working knowledge and skill in verbal de-escalation skills as outlined in Pro-ACT/CPI trainings and other agency-mandated trainings.
Maintain knowledge of unit policies and procedures and work collaboratively with departmental Leadership.
Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
Must possess good verbal and written communication skills
Demonstrated ability to work cooperatively and collaboratively as a team member
Ability to maintain audio and visual observation at all times.
Ability to stand and be mobile for long periods of time.
Ability to bend, twist, reach, hold and lift as needed to successfully evade and/or participate in protective holds against client weight (40 -250lbs).
Ability to lift and carry items up to 50 pounds.
Ability to remain calm and utilize safety training in potentially assaultive client interactions.
Ability to move quickly and confidently to assist or intervene when needed in potentially stressful situations.
Successful completion of safety training, which includes demonstration of ability to: maintain balance, torso twist, forward bend, pivot, sidestep, forward and backward step, crouch, move to secure limb, knee touch to ground, kneel, get up from floor sitting or kneeling position.

Nice To Haves

EDUCATION: Bachelor's Degree in Psychology, social services, or behavioral health field or equivalent experience in Behavioral Health.
EXPERIENCE: Specialist (minimum 5 years of job-related experience)
Inpatient/residential work experience, supervisory experience, and teaching ability.
Relevant experience working with clients with severe and persistent mental illness.
Proficiency in MS applications preferred.

Responsibilities

Supervise Behavioral Health Technicians (BHTs) in their daily work, including training, coaching, and evaluating performance.
Ensure trauma-informed communication and professionalism during client and staff interactions.
Review documentation for accuracy and timeliness in the Electronic Health Record.
Provide individual and group supervision to BHTs, documenting performance discussions and plans.
Support ongoing training and skill development for BHTs in collaboration with the Operations Supervisor.
Participate in interviewing and selection processes for BHT hires.
Conduct regular chart audits to ensure compliance with WAC and agency standards.
Promote positive staff morale by responding promptly to concerns, facilitating team cohesion, and encouraging recognition.
Assess milieu acuity and collaborate with leadership to ensure proper staffing levels and effective de-escalation as needed.
Lead shift pass-downs, communicating updates on safety, workflow, and client needs.
Model evidence-based behavioral interventions, trauma-informed care practices, and strong professional boundaries.
Provide oversight of Medication Observation duties specific to the CTC, including proper documentation.
Assist in unit safety planning and collaborate with clinical staff to support a safe, therapeutic environment.
Monitor performance and process oversight of BHTs conducting Medication Observation, including appropriate documentation in the paper record and controlled substances log.
When required conduct Medication Observation.

Benefits

Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
YMCA Membership: Take advantage of a fully employer-paid YMCA membership for you and your eligible family members (adult spouse/partner and children under 26). With waived joining fees, access to local facilities, and 24/7 virtual classes through Y360, it's a powerful resource to support your health and wellness.
Company-Paid Life & Disability Insurance: We've got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.