Behavioral Health Support Services Specialist

Appalachian Mountain Health•Murphy, NC

26d

About The Position

The primary responsibility of the Behavioral Health Support Services Specialist is to assist the SAIOP Counselor with the coordination of services across all levels of patient care. The Substance Use Care Coordinator will support the needs of patients in addiction recovery through providing care coordination through the different levels of care, and assisting in organizing and hosting daily groups, as well as support the clinical lead in care delivery during groups. Individual applicants with experience working within the mental health and substance use treatment field are preferred.

Requirements

Experience and knowledge of community resources, and public benefits.
Have CADC/CADC License
Excellent interpersonal communication and community building skills.
Skilled at time management, well organized, with ability to meet deadlines, and respond to staff and patient requests in a timely manner.
Proficient with technology, with experience in documenting in Electronic Health Records.
Ability to work within a healthcare setting and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
Ability to read, understand and follow program guidelines and service materials.
Willingness to work within the clinic schedule and be available for the clinic during hours of operation.
Openness to accepting feedback and willingness to adjust where it is necessary for program adherence and staff and patient safety.
Strict adherence to all Federal and State regulations as it applies to healthcare, health information, patient care, and documentation of patient care
Bachelors or equivalent
Computer skills: 1 year (Required)

Nice To Haves

Customer service in a medical setting: 1 year (Preferred)
Medicaid applications (Preferred)
At least two years’ experience in the field of Behavioral Health (Preferred)
Knowledge and understanding of community services (Preferred)

Responsibilities

Prepare for and receive referrals into the program through maintaining a direct connection to all referral partners, including Vaya, RHA, Supported Detox, and Inpatient treatment programs, such as, Cherokee Indian Hospital, The Balsam Center, ADATC, Swain Recovery Center etc.
Work with LCAS to help deliver SAIOP services. This includes providing UDS to group members, facilitating group when needed and providing coverage for LCAS.
Maintain the CADC/CADC-I license.
Work with the Community Resource Advocate to coordinate services to assist patients in increasing stability factors in their lives through accessing community needs by referring patient to a CRA to establish needed resources.
Support patients in accessing care resources including referrals to behavioral health programming, dental care, and referring to supportive programming like Detox, Recovery Services, and Crisis Services when appropriate.
Support patients by reminding them of scheduled group therapy and other appointments, tracking SAIOP hours and support referral to step down services.
Maintain timely, accurate, and patient specific documentation within the patient’s medical record for each unique encounter with a patient.
Works in collaboration with AMH teammates to provide excellent wrap around services to enhance patient care.
Adhere to AMH ’s policies and procedures; and supports an environment based in mutual respect, using ethical communication with staff and patients.
Adhere to AMH Employee Code of Ethics and maintain professional boundaries with staff and patients and will consult with site supervisors with any questions or concerns.
Will attend all mandatory AMH meetings, and Behavioral Health Team meetings.