Behavioral Health Scheduling Supervisor

First Choice Community Healthcare INC • South Valley, NM

98d

About The Position

Under the supervision of the Behavioral Health Director of Integration and Expansion, and in collaboration with the Behavioral Health Officer, this position supervises the Behavioral Health Patient Scheduler team to ensure productivity, efficiency, and customer satisfaction. When the Lead is not taking care of supervision responsibilities, they will also be responsible for scheduling referrals and follow-up appointments for Behavioral Health providers and therapists.

Requirements

• Bachelor’s Degree Preferred.
• One year of supervisory experience.
• Three to six months related experience and/or training is required.
• Bi-lingual English/Spanish is preferred.

Responsibilities

• Supervises Behavioral Health Patient Scheduler’s to ensure registration, scheduling, and follow-ups are done accurately and timely.
• Review and implement any policies/procedures for the Behavioral Health Patient Scheduler team that is needed.
• Communicate between Behavioral Health Patient Scheduler’s and behavioral health leadership any day-to-day challenges or needs.
• Review and track Behavioral Health Patient Scheduler work and communicate data on productivity, client engagement, and policy adherence to the behavioral health leadership.
• Oversee day-to-day operations and functioning of the Behavioral Health Patient Scheduler team navigating common challenges and communicating more difficult issues to the behavioral health leadership.
• Responsible for overseeing behavioral health provider schedules and ensuring they are optimally scheduled.
• Provides training and guidance to the department to ensure scheduling is efficient and meets business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees