Behavioral Health Scheduler

Compass Health Network • Clinton, MO

1d

About The Position

Be the First Point of Care as a Behavioral Health Scheduler Schedule: Monday - Friday, 40 hours weekly. As a Behavioral Health Scheduler , you’ll play a vital role in supporting our clients' access to timely, person-centered behavioral health services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately, client information is up to date, and communication flows seamlessly between team members. This is a great opportunity for someone who thrives in a fast-paced environment, is highly organized, and enjoys making a difference through exceptional customer service and attention to detail. You’ll support a compassionate team of providers and be a key player in delivering accessible, integrated care.

Requirements

• High School/GED preferred
• Excel at communicating clearly and kindly, especially over the phone
• Stay calm and organized in a high-call-volume setting
• Are detail-oriented and confident working across multiple systems and screens
• Value teamwork and collaboration with clinical and administrative staff
• Take pride in delivering an excellent experience for every client
• Bring a positive, professional attitude and a commitment to helping others

Nice To Haves

• Experience with behavioral health scheduling preferred
• Experience with multi-line phone systems preferred

Responsibilities

• Answer high volume of incoming calls and assist clients with scheduling, rescheduling, and general inquiries
• Schedule appointments for multiple behavioral health providers across various locations
• Verify and update client information, including contact details and insurance
• Explain the Open Access process to clients seeking to begin services
• Accurately document call details and update the care team accordingly
• Coordinate interpreters when needed for scheduled appointments
• Follow up with clients who missed appointments to assist with rescheduling
• Manage Psychiatry Provider schedule changes, cancellations, and backfilling appointments
• Collaborate with front desk and department staff to ensure scheduling accuracy
• Maintain confidentiality and uphold HIPAA compliance at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees