Behavioral Health Representative I

Legacy Community Health•Pasadena, TX

38d•Hybrid

About The Position

Hey there! Are you ready to dive into the world of behavioral health with energy and enthusiasm? Say hello to a role where you'll be the go-to support superstar for our amazing on-site Behavioral Health providers! You'll be making a real impact on community healthcare every single day! Be the friendly face and energetic helper for all things schedule and patient management Make a difference by coordinating referrals and managing provider schedules like a pro Jump into action with patient screening and risk assessments Connect and communicate in a fun, dynamic work environment with providers and patients Enjoy personal growth with awesome opportunities for expanding your expertise

Requirements

BLS (CPR & AED) Certified
Three to six months of related experience preferred
A year certificate from college or technical school is a plus
Behavioral Health familiarity would be awesome!
Strong communication skills, both direct and over the phone
Teamwork spirit and leadership ability for program management
Interpersonal skills to interact with diverse backgrounds
Ability to juggle multiple activities like a pro
Computer skills, especially in Microsoft Office
Bilingual English and Spanish? That's fantastic!

Responsibilities

Arrange language line interpretation services with flair
Sort and dispense mail/faxes efficiently
Assist new patients with the registration process and intake forms
Manage EHR and continuity of care lists like a champion
Optimize patient access by handling provider schedules
Conquer waitlists and service orders with follow-ups
Obtain and enter vital signs in EHRS
Screen patients and complete risk assessments with precision
Be the translator when needed to make communication smooth
Attend mandatory meetings and complete reminder calls
Process testing prior authorizations, handle emergencies, and more
Conduct blood draws, injections, EKGs, and drug screens (for Medical Assistants)
Process lab service orders and cross-cover other locations if needed
Foster positive working relations as a team member
Attend safety training and ensure general and department safety
Maintain equipment and work area, reporting any concerns