Behavioral Health Representative I

Legacy Community Health•Houston, TX

18d•Hybrid

About The Position

At Legacy Community Health, we are more than just a healthcare provider; we are a community-focused family, dedicated to making a meaningful impact on the lives of those we serve. As a Behavioral Health Representative I, you will play a vital role in supporting our on-site Behavioral Health providers and ensuring that our patients receive the compassionate care they deserve. Collaborate with a dynamic team dedicated to improving community health. Enjoy a supportive work environment that emphasizes work-life balance and personal fulfillment. Engage in meaningful work that directly impacts the well-being of our patients. Seize opportunities for growth and personal development within our organization. Be part of a mission-driven organization that values your contributions.

Requirements

BLS (CPR & AED) Certified required
Three to six months of related experience preferred
One year certificate from college or technical school preferred
Familiarity with Microsoft Word, Outlook, and Excel
Good direct and telephone communication skills
Must be able to work in a team setting
Leadership ability for program management, growth, and development within the Center and the Community
Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds
Knowledge of and the ability to interact effectively with various community agencies and resources
Coordinate multiple activities simultaneously
Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

Familiarity with BH preferred
Bilingual English and Spanish speaking preferred

Responsibilities

Arrange language line interpretation services to ensure effective communication.
Sort and dispense mail and faxes efficiently.
Assist new patients with registration, ensuring a smooth intake process.
Manage EHR and continuity of care lists to optimize patient care.
Schedule, cancel, and reschedule appointments to maximize provider availability.
Maintain a waitlist for Behavioral Health Services to fill open slots promptly.
Process and follow up on internal service orders, including psychological testing referrals.
Obtain and record vital signs accurately and promptly in EHRS.
Screen new patients and complete necessary risk assessments.
Provide translation services for monolingual providers as needed.
Attend mandatory all-staff meetings to stay informed and engaged.
Complete reminder calls to ensure patient compliance with appointments.
Process prior authorizations for psychological testing and medications.
Manage phone communications, including voicemail retrieval and provider notes.
Offer data entry and general office support for Behavioral Health at the clinical site.
Assist with triaging behavioral health emergencies in accordance with BH policies.
Perform medical tasks such as blood draws, injections, and EKGs if qualified.
Process lab service orders in EMR for patient care coordination.
Provide cross-coverage and travel to other locations as needed.
Foster a professional and courteous environment for patients and staff.
Promote effective team relations to achieve departmental goals.
Participate in safety training and understand job-related hazards.