Behavioral Health Personal Advocate - Evernorth Health Services - Onsite (Bath, Maine)
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About The Position
The onsite Personal Advocate position is responsible for assisting Bath Iron Works employees and their families in navigating clinical and Non-Clinical benefits related to behavioral health. The Advocate tasks are varied and often complex in nature requiring flexibility and multi-tasking capabilities. The Advocate creates a one-stop experience catered to coordination of care for behavioral health services and has the resources to connect an employee to other areas of Cigna/Evernorth, including medical and pharmacy. The Advocate may need to assess for crisis as needed during interactions and is trained to connect to licensed clinicians. This in-person position is expected to interact in a warm and empathetic manner utilizing problem-solving skills. The Advocate utilizes customer service skills, knowledge of the mental health/substance abuse field, and on the job training to effectively address employees' needs in an educational manner. This position is expected to work closely with the onsite BIW Benefits, Fit for Life Wellbeing Program, and the Medical Department.
