Behavioral Health Patient Service Representative - Family Health Center of Harlem

The Institute for Family Health • New York, NY

37d

About The Position

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

Requirements

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.

Nice To Haves

• Bi-lingual, Spanish preferred.

Responsibilities

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees