Behavioral Health Patient Service Representative

Open Door Health Services•Muncie, IN

1d•Onsite

About The Position

Behavioral Health Patient Service Representative (BH PSR) Department/Location: Behavioral Health Reports To: Behavioral Health Practice Manager Classification: Non-Exempt | Full Time Schedule: Monday – Friday, 8a to 5p Open Door Health Services is seeking a full-time BH PSR at 333 S. Madison St. in Muncie, Indiana. Overview As an Open Door Patient Service Representative, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room areas. In this position, you will answer incoming calls, direct calls, schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patient’s needs. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations. Location This position is located at 333 S. Madison St. with occasional coverage at 2600 W. White River Blvd.

Requirements

Demonstrate a commitment to ethical, inclusive, and patient-centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.
High School diploma or GED equivalency preferred.
Experience in a health care setting and/or in an office preferred.

Nice To Haves

Previous experience as a receptionist and/or Check-out preferred.

Responsibilities

Serve as the first point of contact for patients by greeting, checking in, answering calls, and scheduling appointments.
Manage patient records and administrative tasks in the EMR, including registration, insurance verification, chart updates, and provider scheduling.
Coordinate communication between patients, therapists, and staff to support efficient and timely patient care.
Track appointments, handle no-shows, send reminders/letters, and assist with referrals and follow-up communication.
Perform front-office and operational duties such as collecting payments, maintaining logs, ensuring compliance, and supporting overall clinic operations.