Behavioral Health Patient Advocate - Recovery Focus

Valley Health Systems Inc•Huntington, WV

About The Position

Patient Advocates will interact regularly with the patient population to identify issues and link to resources as needed.

Requirements

High school graduate/GED.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Friendly personality with the desire to work with the public.
Understanding of community based organizations.
Communicate patients’ problems to the medical staff.
Promote and believe in Valley Health mission statement “To provide quality health care to all individuals, emphasizing outreach to those who are underserved.”
Ability to relate to the public regardless of ethnic, religious and economic status.
Knowledge of and adherence to HIPAA rules and regulations.

Responsibilities

Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Maintain the waiting list of MAT patients and current registry.
Contact patients on the waiting list and complete pre-treatment screenings.
Explain the Program Orientation Manual with respect to rules of adherence, requirements, program characteristics, and structure.
Assist patients with signing and completing all required forms including; informed consent, treatment contracts, appointed pharmacy consent, etc.
Maintain consistent schedules for patients, according to the appropriate phase of treatment.
Assist treatment providers with the monitoring of program compliance related to attendance at therapy.
Prepare all necessary paperwork for treatment team meetings and actively participate in treatment team discussions.
Provide resource services for patients including Recovery Meeting tracking forms, food, transportation, and housing assistance.
Assistance with monitoring of Urine Drug Screens, as required or clinically indicated.
Communicate patient’s problem/complaint to the office coordinator or operations.
Assist in care coordination which may include communication with various entities including but not limited to community organizations, health plans, facilities and specialists.
Proactively address needs of the patients and families through the concept of population management.
Effectively communication with all patients with specific attention to the vulnerable patient population.
Act as a resource for providers by assisting patients in meeting health goals by connecting the patients to gym memberships, parenting classes, healthy cooking classes, GED resources, food pantries, etc.
Cross-train in outreach and provide support as appropriate or directed.
Cross–train in front office duties and provide support as appropriate or directed.
Cross-train in case management duties and provide support as appropriate or directed.
Cross-train in referral specialist duties and provide support as appropriate or directed.
Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2
Perform other duties as assigned.