Behavioral Health Patient Access and Placement Specialist- PRN - AAMC

Luminis Health • Annapolis, MD

10h • $21 - $26

About The Position

Behavioral Health Patient Access and Placement Specialist ensures a seamless patient experience from initial contact through admission, scheduling, and transfer/placement. This non‑clinical role is responsible for accurate patient registration (demographic, financial, and insurance data) in the EMR, real-time insurance verification, and coordinating authorizations, acceptance, and transport for psychiatric/behavioral health placements. The Placement Specialist facilitates efficient information exchange between the hospital, external facilities, and care teams while maintaining high standards of empathy, professionalism, and compliance.

Requirements

• High School diploma or equivalent required.
• One year experience in a healthcare setting (behavioral health preferred).
• Excellent customer service and communication skills.
• Strong prioritization and problem‑solving abilities.
• Proficiency with Epic/EMR applications.
• Typing/word processing at 35 wpm or higher.
• AHA BLS certification within 90 days of hire.

Nice To Haves

• College coursework toward an AA/BS in a Behavioral Health field
• Experience with patient registration and scheduling in a fast-paced, team-oriented environment.

Responsibilities

• Accurately obtain and process patient demographic, insurance, and medical information; correctly identify and register patients.
• Manage assigned Epic work queues; prioritize workload to meet departmental performance and productivity standards.
• Maintain a thorough understanding of downtime procedures and perform essential functions during system outages.
• Courteously answer and return patient related calls per HIPPA policies; provide warm, friendly greetings to patients and families/visitors.
• Identify insurance verification issues and take steps to resolve them.
• Under the direction of Mental Health Clinicians and/or Psychiatric Providers, arrange and facilitate timely placement, acceptance, and transport for patients requiring transfer to external behavioral health facilities.
• Obtain authorizations for services; inform clinicians/providers of authorization status and any additional information requested.
• Facilitate secure transmission of faxed patient demographic and clinical information; verify receipt and completeness.
• Prepare and distribute transfer packets; identify missing documentation and initiate follow‑up.
• Arrange transportation, notify facility and unit staff of transfer arrangements as requested.
• Troubleshoot barriers to prevent delays in transfer or discharge.
• Demonstrate proficiency in Epic and related administrative applications.
• Adhere to compliance policies; maintain confidentiality and data integrity.
• Stay current with department and hospital updates via meetings, in-services, and communications.
• Participate in process improvement initiatives and data collection.
• Assist with training and orientation of new staff.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees