Behavioral Health Navigator - Decatur, IL
About The Position
Heritage Behavioral Health Center is seeking passionate, mission-driven professionals to join our team as a Behavioral Health Navigator! The Behavioral Health Service Navigator serves as the first point of contact for individuals seeking low‑intensity, office-based case management support. This position focuses on walk-in support, needs assessments, care coordination, service linkage, and ongoing follow-up to ensure clients receive timely access to behavioral health and community resources. You will maintain a caseload, coordinate with internal teams and external agencies, and provide client-centered support to help individuals achieve their goals.
Requirements
- High School Diploma or GED + 5 years supervised mental health or social service experience required
- Must be 21 years of age or older
- Valid driver’s license, reliable transportation, and proof of auto insurance
- Understanding of behavioral health systems, case management principles, and community resources
- Strong communication and engagement skills
- Ability to create individualized plans and track progress
- Strong organization and time‑management skills
- Ability to work independently and collaboratively
- Crisis intervention knowledge and client-centered approach
- Ability to lift 10 pounds
Nice To Haves
- Bachelor’s degree in social work, psychology, education, or human services preferred
Responsibilities
- Conduct intake needs assessments and ongoing evaluations of client strengths, needs, and goals
- Develop and monitor individualized service plans
- Maintain an active caseload and complete timely follow-up and documentation
- Provide support, advocacy, and linkage to community resources, healthcare, and social services
- Adjust service plans based on client progress
- Facilitate referrals to internal programs and external agencies
- Participate in team meetings, case reviews, and professional development
- Offer short-term or ongoing office-based support based on client needs
- Conduct proactive follow-ups and barrier identification
- Complete all documentation and tracking accurately and promptly
- Perform other duties as assigned or negotiated with supervisor
Benefits
- Every other Friday off – paid wellness day
- Collaborative, mission-driven work environment
- Competitive salaries aligned with state and national benchmarks
- NHSC Loan Forgiveness eligibility
- Comprehensive benefits and a strong culture of staff support
- A workplace that truly values its employees as its greatest asset
- Vacation, sick, personal, and holiday leave
- Employee Assistance Program (EAP)
- Fitness reimbursement
- Health, dental, vision
- Flexible spending accounts (healthcare & dependent care)
- Additional life insurance
- Significant employer contributions to health insurance
- 401(k) and Roth options
- Tuition assistance
- Continuing education opportunities
- Eligible through the National Health Service Corps (NHSC)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
