Behavioral Health Navigator - South Salem Primary Care

Praxis Health • Salem, OR

15d

About The Position

We are a leading healthcare provider committed to delivering exceptional care. Our mission is to ensure patients receive the right support at the right time, breaking down barriers to mental health and substance use disorder treatment. As a Behavioral Health Navigator (BHN), you will be an essential advocate for patients, helping them access critical services while working alongside an outstanding healthcare team.

Requirements

• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic when working with patients.
• Ability to build relationships with different types of people, including patients, organization members, and healthcare providers.
• Strong communication and interpersonal skills with the ability to speak concisely to patients and team members.
• Organizational skills, especially with confidential patient material and appointment tracking.
• Flexibility and adaptability to respond to changing patient and healthcare provider needs.
• Interest in working with patients with chronic health problems and behavioral health needs.
• Minimum of 2 years of college education; BA/BS preferred.
• Experience in a medical setting preferred.
• Strong understanding of cultural competency with patient populations.
• Computer literacy and familiarity with MS Office software.
• Exposure to and comfort working in medical settings with medical and psychiatric issues, including issues of death and dying.

Responsibilities

• Serve as a vital link between patients and behavioral health, substance use disorder (SUD), and social services.
• Maintain a comprehensive database of mental health (MH) and SUD providers, ensuring up-to-date knowledge of available resources.
• Provide same-day support to primary care patients and respond promptly to referrals.
• Be accessible through multiple channels—phone, portal, and in-person—to assist patients and healthcare teams.
• Help patients navigate challenges related to social determinants of health (SDOH), including access to housing, legal services, and community resources.
• Collaborate with care teams, primary care providers, and local organizations to improve patient outcomes.

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in-house

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level