Behavioral Health Navigator

Hawaii Medical Service Association • Honolulu, HI

420d • $47,500 - $88,000 • Hybrid

About The Position

The Behavioral Health Navigator at Hawaii Medical Service Association (HMSA) is responsible for screening behavioral health members and coordinating their care. This entry-level position requires effective communication and organizational skills to assess members' needs and facilitate their access to appropriate behavioral health programs. The role involves telephonic assessments, data management, and collaboration with healthcare professionals to ensure continuity of care.

Requirements

• Bachelor's degree in social services.
• One year of work experience conducting assessments in behavioral health.
• Effective verbal and written communication skills.
• Strong organizational skills.
• Basic working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Reliable transportation for in-person meetings.

Responsibilities

• Conduct telephonic screenings of behavioral health members using diagnostic tools such as PHQ-9 and GAD.
• Communicate effectively with HMSA members, physicians, case managers, and disease management team members.
• Coordinate with colleagues to ensure continuity of care for members in the assigned work queue.
• Triage members to the appropriate behavioral health program after assessment.
• Complete and file forms and input data into HMSA systems.
• Provide navigation, referrals to community resources, and educational materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree