Behavioral Health Navigator I - UPMC Altoona

University of Pittsburgh Medical Center•Altoona, PA

30d•Onsite

About The Position

The Behavioral Health (BH) Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the Emergency Department at UPMC Altoona. The BH Navigator I will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. The shifts will rotate between days, evenings, and nights, but will typically include two 10-hour shifts. UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION

Requirements

Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Ability to identify problems, implement resolution, reassesses situation/problem.
Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
Exhibit openness and willingness to learn.
Flexible schedule; rotating shifts. History/record of all above services consistently delivered with a service excellent attitude.
Ability and willingness to work in a managed care environment.
Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
May in the course of their job duties be in rooms where medications are stored.
No contact with medications is allowed.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Responsibilities

Complete psychiatric evaluations and commitment paperwork.
Utilize DSMV for provisional diagnoses.
Understand mental health laws and review inpatient commitments for accuracy.
Know insurance processes and obtain authorizations.
Participate in staff meetings and committees.
Maintain required competencies.
Use up-to-date technology for patient care and referral planning.
Handle a high volume of calls efficiently.
Follow outpatient scheduling and referral documentation guidelines.
Respond quickly to appointment or admission requests.
Review and summarize patient information for admissions and triage.
Present cases verbally to physicians and others.
Demonstrate triage and assessment skills for medical necessity.
Provide accurate, timely information to coworkers, physicians, and agencies.
Access social systems and provide resource-specific information to patients and families.