Behavioral Health Navigator I - Casual

University of Pittsburgh Medical Center • Cumberland, MD

79d • $22 - $33

About The Position

UPMC is hiring a casual Behavioral Health Navigator I to support UPMC Western Maryland. The Behavioral Health Navigator I will be responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC Western Maryland Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. The incumbent will work two 8-hour rotating shifts every 2 weeks.

Requirements

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work.
• Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Ability to identify problems, implement resolution, reassess situation/problem.
• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts.
• Ability to work collaboratively within a multidisciplinary team.
• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
• Exhibit openness and willingness to learn.
• Flexible schedule; rotating shifts.
• History/record of all above services consistently delivered with a service excellent attitude.
• Ability and willingness to work in a managed care environment.
• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

Responsibilities

• Complete all required documentation, including psychiatric evaluations and commitment paperwork.
• Utilize DSMV for provisional diagnoses.
• Ensure accuracy and compliance with mental health laws and inpatient commitments.
• Understand insurance processes and obtain necessary authorizations.
• Participate in interdisciplinary activities and maintain competency requirements.
• Use up-to-date technology for patient care, assessment, and referral planning.
• Handle a high volume of calls and efficiently meet caller needs.
• Follow outpatient scheduling and referral documentation guidelines.
• Respond promptly to appointment or inpatient admission requests.
• Review and summarize patient information for behavioral health admissions and appropriate placement.
• Present cases verbally to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or outpatient clinic suitability.
• Provide accurate, timely information to coworkers, physicians, and outside agencies.
• Access social systems to provide resource-specific information and facilitate patient/family referrals.

Benefits

• Salary Range: $22.17-33.09 USD

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree