Behavioral Health Licensed Care Manager

Bamboo Health

3d•Remote

About The Position

Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated Behavioral Health Licensed Care Manager to help our team change the way people access behavioral health care. This is a contract to hire position. You will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care and social services. You will work within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers.

Requirements

Active Registered Nurse (RN) license or Clinical Social Work license
Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties
3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience
Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting
Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness
Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs
Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video)
Sound judgment and problem-solving skills, with the ability to navigate complex situations
Deep empathy and a commitment to reducing barriers to behavioral health and social services
Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment

Responsibilities

Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
Identify the individual’s care goals
Screen for unmet behavioral health, social service and physical health conditions and needs
Identify and address barriers to definitive behavioral health care
Identify the appropriate level of evidence-based care for the individual, as applicable
Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling
Support the individual in getting care with pre-appointment checkins
Perform post-care follow-up
Collaborate on care issues with the broader clinical team by participating in case reviews
Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program
Provide clinical supervision as appropriate for other members of the care team
Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team
Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
Effectively manage the end-to-end navigation funnel, ensuring individual’s access to definitive assessment and/or treatment
Provide consistent updates on funnel stages including delays and blockers
Proficiency in all additional internal/external technology tools utilized for the position