Behavioral Health Front Office Coordinator

Marin City Health and Wellness Center • Marin City, CA

99d

About The Position

The Marin City Health & Wellness Center Behavioral Health Front Desk Coordinator (FDC) is responsible for greeting all patients and staff in a friendly, service-oriented manner with an emphasis on patient care follow-up and the Sliding Fee Discount Program. The FDC must be compliant with Marin City Health & Wellness Center protocols and workflows as they relate to the patients' entire visit. The FDC functions within the scope of his/her education and training.

Requirements

• High school diploma or equivalency.
• Knowledge of standard office policies and procedures.
• Experience working on computers; typing/keyboarding speed of at least 40 WPM.
• Must have a positive attitude, be a team player, and be able to take directions from supervisor.
• Understand and promote the mission, vision, and values of the health center both in the workplace and in the community.
• Sensitivity to the needs and situation of multi-cultural population from a variety of income levels.
• Ability to manage multiple tasks.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Experience in a medical office setting/FQHC setting.
• Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale).
• Must possess excellent organization, writing, and verbal skills.
• English proficiency required; Spanish proficiency preferred.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Greet all patients with a friendly smile and a friendly voice.
• Schedule patient follow up visits.
• Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
• Collect and track co-payment, Sliding Fee Discount fee, or nominal fee.
• Record payment in EHR system and provide patient with a receipt.
• Verify demographic and insurance information in the EHR system with each patient encounter.
• Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly.
• Ensure registration and other forms are completed and signed by every patient.
• Assist with patient reception and client intake.
• Monitor patient flow from front desk to back office.
• Follow all procedures in the Sliding Fee Policy and properly document all required steps.
• Maintain appearance of waiting areas and reception desk.
• Ensure all charge tickets are batched at the end of business day.
• Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
• Record no-shows and cancellations in EHR system.
• Route patient messages to appropriate clinical staff.
• Schedule patients' appointments with appropriate clinician according to scheduling practices.
• Place day's money in the appropriate designated place according to money deposit protocol.
• Sign up patients for Family Pact, CHDP, or other Medi-Cal programs.
• Demonstrate punctuality, regular and reliable attendance.
• Perform other duties as directed, developed or assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees