Behavioral Health EAP Consultant II

Elevance Health•Durham, NC

22h•Remote

About The Position

The Behavioral Health EAP Consultant II is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives. This role supports the Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services, assessing situations, and determining appropriate courses of action. The consultant provides telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referrals to appropriate providers. They also manage Critical Incident Stress Debriefing requests and assist members in accessing behavioral healthcare benefits. The role involves applying specialized knowledge in areas such as substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation. Additionally, the consultant provides employer consultation to supervisors, managers, and Human Resources of EAP contracted organizations and manages a shared mailbox for client and vendor information.

Requirements

Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Nice To Haves

MA/MS preferred.
Call center experience preferred.
Managed care experience preferred.

Responsibilities

Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
Manages Critical Incident Stress Debriefing requests.
Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.
Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.
Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.