Behavioral Health Coordinator

UnitedHealth Group • Lansing, MI

115d • $17 - $31 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Behavioral Health Coordinator takes incoming calls, outgoing calls, and conducts basic assessments of members. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of customer service experience
• Intermediate level of proficiency with Microsoft Word, Excel, and Outlook

Nice To Haves

• 1+ years of managed care or case management experience
• Experience working within the healthcare industry and with health insurance
• Experience working in a hospital, physician's office, or medical clinic setting
• A clerical or administrative support background
• Knowledge of ICD-9 and CPT codes
• Experience working in a call center

Responsibilities

• Manage administrative intake of members
• Assign Cases
• Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to inbound calls for case management
• Perform assessments via phone
• Provide behavioral health benefit education
• Assists enrollees with understanding and locating community support services and outpatient behavioral health resources
• Escalates cases to clinical team partners
• Other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED