Behavioral Health Clerk

Naphcare, Inc.•Birmingham, AL

1d•Onsite

About The Position

This posting is open exclusively to current AL DOC incumbent employees. NaphCare is hiring a Behavioral Health Clerk to join our team of medical professionals working at the Arizona Department of Corrections - Birmingham facility located in Birmingham, AL. As a Correctional Behavioral Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator. Working within a controlled environment, where security is top priority and the days are never dull.

Requirements

Must hold a High School Diploma or GED certificate
Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word)
Excellent skills in the areas of organization, attention to detail, time management and an ability to manage multiple tasks
Be able to obtain BLS CPR Certification
Must have one (1) year of clerical experience
Excellent interpersonal and communication skills
Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all corporate policies, procedures, and legal requirements
Must pass the facility’s criminal background check and drug screening

Nice To Haves

BLS CPR Certification (AHA preferred)
clerical experience, preferably in a correctional setting

Responsibilities

Responsible for managing all incoming calls, direct/ transfer calls to appropriate staff, retrieve all voicemails daily and return calls, as necessary
Utilize Microsoft Office, including Word and Excel, to prepare various reports, memos and correspondence as needed. Also utilize specific software (X-Jail, TechCare) as needed
Perform various clerical and administrative functions to include tracking supplies, utilizing purchase orders for outside vendors and distributing mail
Enters client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling
Responsible to shred all documentation containing Patient Health Information (PHI)
Coordinate with Records Department for archiving files and reports
Coordinate volunteer services