About the position
Optum is seeking a Behavioral Health Case Manager to join our Home-based Medical Care team in CT. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum. As a member of the broader Home and Community Care team, you'll help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home. At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together. The United Healthcare at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The DSNP program combines UHC trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team. United providers serve patients' in their own homes through annual comprehensive assessments, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The program's interdisciplinary care team approach provides needed care in person and through telephonic interventions in collaboration with the members Primary Care Provider and other members of the interdisciplinary care team.
Responsibilities
- Make patient assessments in home setting and determining appropriate levels of behavioral care needed
- Obtain information from providers on outpatient requests for treatment
- Determine if additional clinical treatment sessions are needed
- Manage behavioral health cases throughout the entire treatment plan
- Administer benefits and review treatment plans in collaboration with interdisciplinary care team
- Assist in coordinating Medicaid/Medicare benefits and transitions between various areas of care
- Communicate with members who have complex medical needs and may have communication barriers
- Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
- Focus on whole person care model for psychiatric and chemical dependency patients
- Build relationships and work with a variety of populations within the community
- Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions
Requirements
- Master's degree in social work or Licensed Mental Health Worker
- 2+ years of experience in long-term care, home health, hospice, public health or assisted living
- 1+ years of clinical or case management experience
- Experience working with MS Word, Excel and Outlook
Nice-to-haves
- Demonstrated background in managing populations with complex medical or behavioral needs
- Experience with electronic charting
- Experience with arranging community resources
- Field-based work experience
- Proven knowledge of both Medical and Behavioral Health Diagnosis and terminology
- Proven knowledge of symptom identification and intervention, associated with Behavioral Health and Substance Use disorders
- Proven knowledge of APS reporting processes
- Experience working with complex family systems and dynamics
- Proven knowledge of resources to address SDOH
- Experience in Crisis Intervention
- Proven understanding of health disparities among various membership, based on their race or ethnicity; religion; socioeconomic status; sexual orientation; gender, gender identity; age; mental health; cognitive, sensory or physical disability; geographic location or other characteristics historically linked to discrimination and exclusion
- Experience working in Duals (DSNP) and/or Medicaid environment
- Excellent written and verbal communication and relationship building skills
- Proven planning and organizational skills
- Proficient with Microsoft Word, Excel, Outlook, PowerPoint
- Ability to work independently as well as a member of a team
- Spanish speaking proficiency preferred
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
