Behavioral Health Case Manager - Remote in Missouri

UnitedHealth Group Inc.•Kansas City, MO

36d•Remote

About The Position

The Optum family of businesses, is seeking a Behavioral Health Case Manager to join our team in Missouri. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone. The Behavioral Health Case Manager will provide telephonic and in-person support for both direct referrals and data identified referrals. This requires clinical expertise and the ability to negotiate the complexities involved with special needs conditions such as substance use, suicidality/homicide, major depression, ADHD, eating disorders, and severe mental illness. This position may require minimal field work to meet with members at local facilities in the future. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Requirements

Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling or Licensed Ph.D.
Active, unrestricted clinical license to practice independently without supervision in the state of Missouri
2+ years of post-licensure experience in a related mental health environment
1+ years of case management experience
Proven intermediate level computer skills including proficiency with MS Office Suite
Access to high-speed internet (Broadband Cable, DSL, Fiber) and a dedicated workspace at home
Reside in Missouri

Nice To Haves

Hospital experience including intakes, assessments, discharge planning, and/or case management
Community mental health experience including case management
Experience doing chart reviews
Experience consulting with facility and/or hospital staff to coordinate treatment plans
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience with government funded programs

Responsibilities

Facilitate member education and involvement of caregiver in the delivery of interventions
Provide advocacy and support to member and family members, including caregiver support & appropriate referral to applicable / needed resources
Ensure that members understand treatment options and are effectively linked to treatment resources
Promote health, wellness and optimal psychosocial functioning for member (identify caregiver gaps, facilitate education and respite support)
Consider the member's needs holistically to identify gaps in care requiring intervention
Exhibit excellent customer service in engaging providers in collaborative planning
Create and maintain appropriate clinical records
Participate as directed in clinical rounds with other members of the team and other external health care management organizations / vendors, as applicable. Also participate in advancing the Quality Improvement Program
Conduct condition specific research to meet member needs
Maintain success stories which can be utilized to promote program
Provide case management support for individuals who meet diagnostic requirements including engagement of member and/ or family making available support throughout the entire continuum of treatment
Explanation of authorization process
Complete discharge follow-up & if needed, discharge planning / support