Behavioral Health Case Manager

Zufall Health•Somerville, NJ

55d•$23 - $27

About The Position

Reporting to the Behavioral Health Case Manager Coordinator, the Case Manager assists patients and their families in accessing appropriate clinical and social services. The Case Manager is a key member of the Care Team and focuses on needs and barriers (such as financial, cultural, language, insurance) that prevent patients from achieving healthy outcomes. Travel is expected to be local with required attendance at some community meetings. Work hours are regular business hours but may include some evenings or weekends as needed.

Requirements

Minimum Associate Degree, if no degree a minimum of three years of social services related experience and pursuing a degree in a social services field
Minimum two years of experience in a clinical setting (Preferred)
Experience working with community service agencies
Knowledge of Microsoft Office, keyboarding, and use of electronic medical record
Bilingual English/Spanish required

Nice To Haves

Minimum two years of experience in a clinical setting (Preferred)

Responsibilities

Works as part of the Care Team to identify patients in need of services and communicates with provider as to progress.
Familiar with hospital system e.g Epic or eCW. Familiar with Psych medications, working in a fast-paced environment
Excellent time management skills
Keeps an active problem list and tracks patients that have been referred. Documents level of services provided, and issues reports on a monthly basis.
Follows up on missed appointments and reschedules as appropriate. Contacts patients that are overdue for visits.
Ability to receive and provide feedback and communicate effectively with the team and superiors.
Enters interventions and follow up plans in electronic medical record
Assists patients with arrangements for transportation, translation, and other barriers to attending appointments
Assists patients with completion of medical and prescription forms and requests to other providers and agencies
Assists patients with applications to charity care at local hospitals, Medicaid, NJ Family Care and other benefits or insurances as appropriate
Facilitates referrals for Zufall Health Center providers to refer patients into behavioral health and enabling services, including referrals to outside agencies and programs. Facilitates interchange of pertinent clinical information as per HIPAA guidelines to the Care Team and outside providers involved in the care of the patient
Identify community resources and services that address barriers encountered by patients and their families and assist patients in accessing such services
Acts as advocate for patients and their families with community organizations and other agencies
Excellent knowledge of available community services and resources
Some travel may be required between sites. Valid NJ State Driver's license in good standing