Behavioral Health Case Manager III, NV 988 - After Hours

Elevance Health•Spring Valley, NV

5d•Remote

About The Position

Behavioral Health Case Manager III, NV Crisis 988 A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Behavioral Health Case Manager III is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. How you will make an impact: Takes inbound calls from individuals needing support, services, or who may be in crisis. Serves as a key resource and mentor to Clinical & Referral Specialists. Assists with more complex cases & calls. Will provide clinical consults on cases when no BH Manager is available on shift. Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others. Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems. Completes other projects and tasks as assigned by BH Manager. Assist in mentoring and developing new team members as assigned. Assist in developing and maintains resource and referral database.

Requirements

Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
Current active unrestricted independent clinical Nevada license such as RN LCSW LCPC (as allowed by applicable state laws) LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in Nevada is required.
Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
Managed care experience required.

Nice To Haves

Licensed Alcohol and Drug Counselor is strongly preferred.
Call center experience is strongly preferred.
Crisis related experience is strongly preferred.

Responsibilities

Takes inbound calls from individuals needing support, services, or who may be in crisis.
Serves as a key resource and mentor to Clinical & Referral Specialists.
Assists with more complex cases & calls.
Will provide clinical consults on cases when no BH Manager is available on shift.
Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems.
Completes other projects and tasks as assigned by BH Manager.
Assist in mentoring and developing new team members as assigned.
Assist in developing and maintains resource and referral database.