Behavioral Health Case Manager III

State of Delaware•Dover, DE

23h

About The Position

The Behavioral Health Case Manager III (BHCMIII) position sits in the Child and Family Care Coordination Unit which works with children and adolescents with serious behavioral health conditions and their families to help families access treatment and other services/resources that help the child/adolescent achieve success at home, school and in their community. The BHCMIII works directly with providers to monitor progress in treatment and works with community partners including child welfare, juvenile justice, schools and the Courts to help families navigate those systems. The BHCMIII works with a licensed clinician to support new staff through shadowing and other opportunities and also completes chart reviews for team members to ensure alignment with unit standards. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24. Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction. Refers or assigns cases to the appropriate unit or staff for effective service delivery. Ensures quality of services provided by staff. Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations. Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures. May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible. Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans. Prepares narrative statistical and court reports, as necessary.  May prepare application forms for benefits or services. Provides consultative services to state and private agencies and may participate in community projects. May supervise two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion. Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required.

Requirements

Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months' experience in narrative report writing.

Responsibilities

Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
Refers or assigns cases to the appropriate unit or staff for effective service delivery.
Ensures quality of services provided by staff.
Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.
May maintain a caseload, providing guidance and related information to clients and families.
Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.
Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
Prepares narrative statistical and court reports, as necessary.
May prepare application forms for benefits or services.
Provides consultative services to state and private agencies and may participate in community projects.
May supervise two or more merit full-time positions.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.