Behavioral Health Case Coordinator

Hope Christian Health Center Corp•North Las Vegas, NV

About The Position

The Case Coordinator provides case coordination through collaboration within the Behavioral Health Department at Hope Christian Health Centers to ensure delivery of quality care and patient-centered services. The Case Coordinator assists with monitoring and ensuring adherence to patient documentation, coordinates communication with patients, monitors electronic health records maintenance, and other duties of administrative nature. The Case Coordinator is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasize the importance of the individual patient and putting the patient’s needs first.

Requirements

High school diploma or equivalent - required
Proficiency with electronic medical records (EMR) systems. - required
Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
Demonstrated passion for community health care.
Excellent communication skills, both written and verbal, with attention to detail.
Proven ability to maintain integrity in a fast paced and high-demand environment.
Proven ability to manage performance goals.
Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
Strong organizational skills, attention to detail, and excellent communication skills.
Ability to work collaboratively in a team environment

Nice To Haves

1 year of experience in a healthcare or behavioral health setting. – preferred

Responsibilities

Manage and update referral tracking systems daily using Excel and other internal tools.
Review and follow up on prior day referrals, ensure same day referrals are assessed the following business day.
Prioritize urgent referrals and coordinate timely follow up with behavioral health providers.
Accurately update referral statuses appropriately (e.g., “pending-booked,” “pending-no show.” “addressed-declined”).
Maintain an accurate and up to date master referral and waitlist database.
Ensure timely and accurate completion of treatment plans, 90-day reviews, LOCUS & CASII assessments, and progress notes.
Track initial assessments and update therapist caseload records accordingly.
Verify the completion of all required documentation, including patient consents, behavioral health intake forms, and treatment plans.
Notify clinical staff of any missing or incomplete documentation.
Identify patients for discharge based on attendance and engagement criteria.
Initiate discharge protocols following two consecutive no shows and three documented follow up attempted.
Collaborate with licensed clinical social workers (LCSWs) and case coordinators to finalize discharge documentation.
Issue and archive formal discharge notifications (planned and unplanned)
Transition patient records from the active caseload to the discharge archive in accordance with data retention policies.
Ensure all clinical documentation adheres to Medicaid Chapter 300 requirements.
Intake Notes must include session details, HPI, biopsychosocial assessment, MSE, risk assessment, and clinical plan.
Progress notes must include session summaries, client statements, behavioral status exams, treatment progress, risk evaluation, and clinical interventions.
Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
Always maintains a courteous and professional demeanor.
Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
Performs all other duties as assigned.
Uphold Complies with HIPAA and protects patient information.
The Case Coordinator ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
The Case Coordinator is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasize the importance of the individual patient and putting the patient’s needs first.