Behavioral Health Care Manager

April Health•Durham, NC

59d•Remote

About The Position

April Health is working to deliver high-quality, virtual behavioral health services to patients in the United States. Through the Collaborative Care model, an evidence-based model for treating behavioral health issues in primary care, April Health enables access to behavioral health services through healthcare providers that patients already know and trust. April Health partners with primary care, women’s health, and pediatric practices to provide a hybrid behavioral health solution that combines human care management with AI-driven support to improve patient outcomes, reduce provider burden, and generate new revenue for our partners. Patients conduct regular appointments with our behavioral health care managers, receive guidance from psychiatrists, and our AI Therapeutic Coach helps patients between appointments, maximizing the value that patients receive in our program. The Behavioral Health Care Manager is the primary point of contact for patients who are enrolled with April Health. This person is responsible for coordinating the patient’s care with the patient's primary care provider and consulting psychiatrist, tracking the patient’s symptoms with validated measurement tools, and directly meeting with the patient to deliver evidence-based treatments. The Collaborative Care Model is a population-based approach to managing mental health in the primary care setting and is not a traditional psychotherapy model of care. Instead, we offer brief evidence-based interventions to patients, such as motivational interviewing, problem-solving treatment, and behavioral activation.

Requirements

Background in providing care to patients struggling with mental health disorders
Experience working in a team-based healthcare setting
At least three years of clinical work experience
Proficiency in evidence-based treatment approaches (Problem Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, Behavioral Activation)
Experience using measurement-based care tools (PHQ9, GAD7, C-SSRS, etc.)
Masters degree in a mental health-related field

Nice To Haves

Demonstrated ability to collaborate and communicate effectively in a team setting
Ability to maintain effective and professional relationships with patients and other members of the care team
Ability to effectively engage patients in a therapeutic relationship
Experience with telemedicine and comfort working with patients by telephone and video calls
Interpersonally adaptable, comfortable with ambiguity, and excited to work in a startup environment

Responsibilities

Support and closely coordinate mental health care with the patient’s primary care provider, establishing a mutually agreeable care plan
Screen and assess patients for common mental health disorders
Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
Track patient follow-up and clinical outcomes using a registry, record encounters in the registry, and use the system to identify and re-engage patients
Plan specific mutual self-management goals, objectives, and behavioral interventions with action-oriented patients
Facilitate care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
Participate in regularly scheduled caseload consultations with psychiatric consultants