Behavioral Health Care Manager

Family Health Center of Worcester • Worcester, MA

184d

About The Position

As an integral member of the care management team the Behavioral Health (BH) Care Manager (CM) will have the opportunity to make a profound impact on the lives of individuals living with complex and/or chronic Behavioral Health conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility, creativity, and may vary from day-to-day to meet members where they are. Outreach methods may vary and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home, or inpatient facility.

Requirements

• Licensed Clinical Social Worker (LCSW or LICSW), or Licensed Mental Health Counselor (LMHC).
• Master's Degree in Psychology, Social Work, or related field preferred.
• Minimum 2-5 years of experience providing patient-centered outreach, behavioral health services, needs assessment and support.

Responsibilities

• Conducts Comprehensive Clinical Assessments
• Engages members and care givers in active care planning with a focus on medical, behavioral, social, member-centered care needs.
• Coaches and guides member/representative to meet bio/psycho/social care goals.
• Assess the member's knowledge of their medical, behavioral health, and/or social conditions and provides education and self-management support based on the member's needs and preferences.
• Work with the member to develop a self-management plan
• Coordinate care with the member's providers such as the primary care team, facilitate medication reconciliation with pharmacist, RN and/or primary care team.
• Provide care coordination, which may include but is not limited to facilitating care transitions, supporting the completion of referrals, and/or providing or confirming appropriate follow-up.
• Manage treatment access and follow up with members with coexisting medical and behavioral disorders
• Use motivation interviewing and coaching to help patients to increase their motivation and commitment to change their behavior and to strengthen their motivation for and movement toward a specific goal.
• Participates in the integrated care team meetings and rounds as required.
• Maintain accurate, timely documentation in electronic systems including health center Electronic Health Records (EHRs)
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Master's degree
• Number of Employees: 251-500 employees