Behavioral Health Care Coordinator

InnovAge•Denver, CO

38d•$27 - $34

About The Position

Theâ¯Behavioral Health Care Coordinatorâ¯(BHCC) works as a key member of the Integrated Behavioral Health (IBH) Team and in collaboration with the Interdisciplinary Teams (IDT) for the region as part of InnovAge's Program of All-Inclusive Care for the Elderly (PACE). Our IBH team functions largely as a Consultation Liaison service and consists of the BHCC, licensed therapists (PsyD, PhD, LPC, LCSW, LMFT), internal Psychiatric Mental Health Nurse Practitioners (PMHNP), and externally contracted licensed behavioral health providers. The BHCC is responsible for coordinating internal and external behavioral health referrals, navigating a patient panel for individual support with participants under the guidance of licensed teammates, and managing licensed clinicians' time for in-person and telehealth assessments and interventions across centers. The BHCC also serves as a resource to multiple centers across the region, helping with onboarding, creation of education materials, data tracking, verifying out-of-network claims, scheduling intakes for behavioral health consultations, and attending meetings with IDT, participants, and families.

Requirements

Bachelor's degree in health/human services field AND must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program
Must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program
2+ yr working in mental health environment
Computer skills: Must have experience working with Electronic Health Records System (EPIC preferred), Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
Requires personal transportation, current state issued driver's license, clean driving record, and auto insurance
Open to continued training in non-licensed skills (e.g., SBIRT, Motivational Interviewing, De-escalation, Dementia Care, Mental Health First Aid, etc.)

Nice To Haves

Must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program
Already attended trainings (e.g., Mental Health First Aid, SBIRT, etc.)
Experience and comfort working with the older adult population
Experience and knowledge of behavioral health disorders and related biopsychosocial implications
EPIC EMR experience

Responsibilities

Provides direct service for participants through supportive check-ins and completion of screeners for assigned participants with identified behavioral health needs.
As a non-licensed teammate, direct patient contact is limited to interactions to include selecting and completing appropriate screeners, active listening, normalization and validation of feelings, motivational interviewing, safety planning, and specific psychoeducation as directed by a licensed clinician.
Participants with new or worsening symptoms, based on parameters set by a licensed clinician, will be re-escalated to licensed BHP for further management and stabilization.
Fields internal referrals for Behavioral Health services to ensure adequate and appropriate referral information, working with Primary Care Providers (PCP), members of the IDT, surrogate decision-makers, and the rest of the IBH team to gather additional information as needed.
Coordinates care for in-person and telehealth appointments for PMHNPs and BHPs.
Facilitate outside behavioral health referrals as ordered by PCPs and reviewed by BHPs.
Collaborates with external behavioral health services as single point contact for updates on participants care, and relays medical records to InnovAge clinic staff and health information management (HIM).
Collaborates with entire IDT on case consultation.
Coordinates care with the participant's primary care provider, appropriate interdisciplinary team members, and appropriate behavioral health providers.
Fosters communication with center staff, monitoring potential behavioral health needs.
Serving as behavioral health first contact for participant crises that arise in home center to deescalate and provide 1:1 support, stabilizing participant until physician or licensed behavioral health provider can intervene.
Maintains accurate and timely documentation and paperwork including participants' electronic medical records according to policies and procedures.
Researches and verifies out of network claims related to behavioral health across centers.
Updates and maintains data on onboarding and employment maintenance requirements.
Updates and maintains data on IBH referrals, participant panels, touchpoints, and staffing.
Updates and maintains data on Clinical Value Initiatives.
Supports the Behavior Health team across the region with other assigned duties as needed (administrative, auditing, projects, etc.)

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

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