Behavioral Health Care Coordinator

Central Neighborhood Hlth Fdn•Norwalk, CA

11h

About The Position

The Behavioral Health Care Coordinator (BHCC) works in collaboration and in a continuous partnership with chronically ill or high-risk mental health patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources in a team-based approach.

Requirements

High school diploma or higher
2+ years of customer service experience
3+ years of Administrative experience
Proficient in communication technologies (email, cell phone, etc.)
Highly organized with the ability to keep accurate notes and records
Must have experience in the medical and mental health field with knowledge of insurance companies and benefits/eligibility for mental health and substance abuse services.
Demonstrate self-direction, professional decision-making, and the ability to multitask, possess high attention to detail, and take initiative.
Excellent care and customer service skills
Responsive and communicative with BH providers, staff, and management
Ability to answer high volume calls and emails in a prompt and professionally confident manner
Ability to answer high volume calls and emails in a prompt and professionally confident manner
Express empathy and kindness.
Knowledge of HIPAA regulations
Excellent communication skills with the ability to communicate clearly and concisely, both orally and in writing

Nice To Haves

The ability to speak a relevant second language is desirable.
Care coordination and/or case management experience is desirable.
Bilingual (Spanish speaking) preferred

Responsibilities

Promote timely access to mental health care.
Deliver outstanding and compassionate customer service to individuals seeking mental health services for themselves or a loved one.
Support mental healthcare providers in serving those who reach out to Clinica Romero for care.
Schedule appointments on behalf of the BH provider, including verifying insurance and demographic information. Listen to the needs of each individual to ensure they are matched with the provider best equipped to serve their unique mental health needs.
Schedule new patients as well as existing patients’ follow-up appointments.
Ensure all appointments are scheduled appropriately for both in-person and telehealth visits.
Maintains and works on the bump and wait lists
Review and address all new patient (internal and outside) referrals/authorization and schedule accordingly.
Review patient charts for BH screening tools scores and refer patients to mental health for assessment when necessary.
Conduct a full BH intake on all BH patients. Ensure information is in the patient’s chart to allow review by the BH provider.
Ensure all appointments are registered appropriately in the EMR system, including patient registration, patient and insurance information, and other information needed.
Troubleshoot patient issues
Act as the point of contact for all BH patients
Perform light case management in support of the BH provider and patient care.
Schedule transportation services for patients in need
Act as a translator (Spanish speaker) for the BH provider and patient communication
Organize translation services if a further language barrier persists.
Conduct reminder appointment calls (day before and morning of)
Performs various front office duties
Performs other duties as assigned