Behavioral Health Care Coordination Technician - Hybrid in Virginia Beach, VA!

Sentara Health•Virginia Beach, VA

9d•Hybrid

About The Position

Care Coordination Technician works in a collaborative role with all members of the professional health care team and with community service agencies to coordinate care for members to improve health outcomes. The Care Coordinator Technician has responsibility for providing direct support to Care Coordination staff and members by providing telephone triage for all incoming phone calls, data entry services for clinical, non-clinical information, distributing reports to staff for follow up, extracting data for on-going and ad hoc reports and other duties as assigned by LTSS leadership. Makes routine/scheduled and ad hoc/follow-up calls to members in compliance with contractual requirements and the member's plan of care. Assists Care Coordinators in arranging services associated with member's plan of care.

Requirements

HS - High School Grad or Equivalent REQUIRED
2 years of administrative experience in a clinical setting
Knowledge of medical terminology
Knowledge of Medicaid and Medicare benefits
Familiar with Virginia regulatory compliance standards
Ability to meet deadlines in a consistent manner; able to manage multiple deadlines
Knowledge of Utilization Management, Care Coordination processes
Strong organizational skills; able to multitask and prioritize.
Strong written/documentation and verbal skills-detail oriented
Detail oriented

Responsibilities

Providing telephone triage for all incoming phone calls
Data entry services for clinical, non-clinical information
Distributing reports to staff for follow up
Extracting data for on-going and ad hoc reports
Other duties as assigned by LTSS leadership
Makes routine/scheduled and ad hoc/follow-up calls to members in compliance with contractual requirements and the member's plan of care
Assists Care Coordinators in arranging services associated with member's plan of care.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.