Behavioral Health Care Advocate - Case Management - Remote

UnitedHealth Group • Eden Prairie, MN

80d • $58,800 - $105,000

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Behavioral Health Care Advocate you will be responsible for case management of behavioral health and substance abuse cases. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan. The scheduled for this position is Monday - Friday. Qualified candidates must be available to work between the hours of 8 am and 8 pm EST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• Independently Licensed Clinician with a Master’s degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling
• Licensed Ph.D.
• Registered Nurse with 2+ years of experience in behavioral health
• Licenses must be active and unrestricted in the state of residence
• 2+ years of post-licensure experience in a related mental health environment
• Intermediate level proficiency in MS Office Suite including Word, Teams, and Excel
• Dedicated, distraction-free workspace in home
• Access to reliable high-speed internet in home (Cable Broadband, DSL, Fiber)
• Ability to work Monday - Friday between the hours of 8am-8pm EST

Nice To Haves

• BSN (for RNs)
• 1+ years of case management experience
• Discharge planning experience
• Chart review experience
• Medical/Behavioral setting experience (i.e., hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Dual diagnosis experience with mental health and substance abuse
• Experience working with the geriatric population
• Experience working with eating disorders
• Experience working in community/county mental health
• Experience working with government funded programs
• Experience consulting with facility and/or hospital staff to coordinate treatment plans
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Responsibilities

• Provide case management for eligible individuals, supporting members and their families throughout the treatment continuum
• Complete discharge follow-ups and provide discharge planning support when needed
• Educate members and involve caregivers in care planning and interventions
• Advocate for members and families, providing caregiver support and referrals as needed
• Ensure members understand treatment options and are connected to appropriate resources
• Promote member health, wellness, and optimal psychosocial functioning by identifying caregiver gaps and facilitating education and respite support
• Assess member needs holistically to identify and address care gaps
• Collaborate with providers using solid customer service and communication skills
• Maintain accurate and timely clinical documentation
• Participate in clinical rounds and contribute to quality improvement initiatives
• Conduct condition-specific research to support member care
• Document success stories to highlight program impact

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees