Behavioral Health Billing Manager

Family Ties Inc•Atlanta, GA

About The Position

We are seeking an experienced and highly organized Behavioral Health Billing Manager to join our growing team. This role is critical to ensuring accurate, compliant, and timely billing for behavioral health services. The ideal candidate is detail-oriented, proactive, and well-versed in Medicaid and Private insurance mental health billing, DBHDD policies and procedures, and provider credentialing. If you thrive in a fast-paced healthcare environment, enjoy problem-solving, and understand the importance of compliance in behavioral health services, this role is an excellent fit. This role goes beyond billing—it directly supports access to quality behavioral health care. You’ll be part of a supportive, mission-driven team where your expertise ensures compliance, financial stability, and a smooth experience for both clients and providers. Your work truly makes a difference.

Requirements

Minimum 2+ years of Medicaid billing experience (REQUIRED)
Mental health / behavioral health billing experience (REQUIRED)
Strong knowledge of DBHDD policies and procedures (REQUIRED)
Experience with employee/provider credentialing (REQUIRED)
Excellent multitasking, time management, and organizational skills
Ability to work independently and take initiative
Strong communication and customer service skills
Ability to clearly explain billing and insurance information to clients and payers
High attention to detail and strong problem-solving skills

Nice To Haves

Bachelor’s degree in Accounting, Healthcare Administration, Finance, Business, or related field (preferred)
Proficiency in Microsoft Office (Excel required); QuickBooks experience strongly preferred

Responsibilities

Manage and maintain accurate, up-to-date client billing records
Review referrals, authorizations, and clinical documentation for billing compliance
Submit and track Medicaid and commercial insurance claims for mental health services
Ensure compliance with DBHDD, Medicaid, and payer-specific billing rules
Transfer and verify billing and insurance data with precision
Monitor accounts receivable and follow up on unpaid or denied claims
Investigate and resolve billing discrepancies and payment issues
Set up and manage payment plans when necessary
Send professional, timely payment reminders (friendly but firm)
Verify insurance eligibility, benefits, and authorizations
Navigate Medicaid, HMOs, PPOs, and state-funded behavioral health programs
Stay current on DBHDD policies, Medicaid updates, and payer requirements
Serve as a point of contact for billing-related questions from clients and insurance companies
Manage employee and provider credentialing for Medicaid and other payers
Track credentialing and recredentialing timelines to ensure uninterrupted billing
Maintain organized credentialing files and documentation