Behavioral Health Associate

Spectra Health•Grand Forks, ND

8d•Hybrid

About The Position

The Behavioral Health Associate provides administrative support and customer service to promote a welcoming and safe environment for patients receiving substance use disorder treatment or behavioral health services at Spectra Health. The BHA is responsible for assisting with day-to-day operations of the BH and SUD teams. Key duties include patient scheduling and registration, ensuring patient information in electronic medical records is accurate, follow-up phone calls to patients requesting appointments, and assisting with accurate and timely completion of required documents. The BHA will be available during group sessions, to assist with patient needs as they arise.

Requirements

High school diploma or the equivalent
Basic knowledge of Windows and Office Applications
Experience with verbal crisis de-escalation
Previous experience in a behavioral health and/or healthcare setting

Nice To Haves

Associate degree or higher in psychology, human services or related field
Strong crisis intervention skills

Responsibilities

Collaborates with all behavioral health providers to coordinate care for patients.
Attends integrated care team meetings
Engages in team-based communication within and between departments to support integrated care.
Complete screening tools such as the PRAPARE
Accurately documents patient contacts in the EMR.
Engages in verbal de-escalation as needed.
Is accessible and visibly present to members of the care team during clinic hours.
Greet all patients, visitors, and co-workers in a professional, friendly, and respectful manner.
Answer incoming phone calls and communicate courteously and effectively on the phone.
Transfer calls appropriately and record accurate messages as needed.
Available to assist team as needed to ensure smooth workflow and efficiency of patient appointments.
Schedule patient appointments.
Facilitate patient registration and the patient appointment process from check-in through check-out, including group visits.
Verify and update patient demographics at the time of patient visits.
Verify current insurance and co-pay information, collecting copayments, nominal fees, and balances due as applicable.
Keep complete and accurate records of patient information in the appropriate medical records system.
Is accessible and able to assist care team during groups visits as needed.
Ensure patient completion of required paperwork and screening instruments prior to appointments.
Facilitates incoming referrals and patient requests for appointments with LAC/BHC.
Communicate effectively with external community partners.
Assist with the distribution of courier mail and faxes to appropriate people.
Make reminder calls to patients for upcoming appointments.
Resolve registration issues in the medical records system as needed.
Contribute to organizational improvement activities by maintaining satisfactory performance on Departmental key performance indicators (KPIs).
Perform other duties as assigned.