Behavioral Health Assistant

Southern Indian Health Council, Inc•Alpine, CA

2d•$21 - $27

About The Position

The Behavioral Health Assistant will provide high-level clerical and administrative support including, but not limited to statistical reporting, referrals, written communication, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. The Program Assistant will work closely with office staff to promote inter-agency and intra-agency communication to achieve continuity of care. Responsibilities also include scheduling client sessions as requested by staff, and making follow through calls necessary to produce an effective schedule. The Program Assistant may also assist in providing referrals to clients as requested by staff. The Program Assistant is expected to have knowledge and work with SIHC’s electronic health record system. The Behavioral Health Assistant needs to be highly organized and possess good time management and decision-making skills to set appropriate priorities and meet timelines and offer patient centered care. Must be able to handle confidential information appropriately. Must possess confidence, flexibility, initiative and the ability to maturely deal with unexpected demands and incidents.

Requirements

Applicant must have a positive attitude with a willingness to serve.
Training and experience in clerical and secretarial duties is required.
Applicant must be able to work with minimal supervision.
Proficient in mental health services and programs.
Able to type a minimum typing speed of 50 words per minute.
Applicant must have experience and/or education in de-escalation of volatile situations.
Applicant must possess strong customer service and computer skills, including proficiency with Word, Excel, Outlook, and Publisher.
Strong attention to detail is required.
Applicant must be able to proofread own work and other correspondence.
Must be 18 years of age or older.
A valid driver’s license will be required at the time of appointment and must be maintained throughout employment.
Applicant must be insurable under SIHC vehicle insurance policy at the time of hire and throughout employment.
Certifications and/or licenses appropriate to the positions required education and profession must also be valid and maintained.
Strong team building, interpersonal, and organizational skills.
Ability to establish and maintain effective peer relationships with coworkers within the _____ Department, clinic-wide, and the public.
Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions.
Willing to be part of a team and cooperate in accomplishing department goals and objectives.
Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment.
Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus.
Applicants must have a reputation for honesty and trustworthiness.
Must be responsible and able to exercise good judgment, accept administrative supervision, follow detail, including the ability to interact effectively and communicate with people in a professional and courteous manner.
The applicant must be able to maintain confidentiality and relate with Indian clients in a sensitive and culturally relevant manner.
Must be team-effort oriented.
Applicants must have the ability to evaluate a client’s needs.
Obtain needed patient services for the client, including making referrals as necessary.
Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray, and blood/urine screening test.
Health must be adequate to perform all duties of the position.

Nice To Haves

Experience and knowledge working with Electronic Health Records preferred.
An Associate’s Degree or Bachelor’s Degree in a social services discipline is preferred.
Billing experience with CPT and ICD-10 coding is preferred.

Responsibilities

Types and prepares letters, technical reports, coordinates flyers and other memoranda for the Behavioral Health (BH) and Social Services (SS) Departments. Maintains and updates files, binders, records, emails, and inventory lists.
Screens and refers telephone calls to appropriate personnel within the department. Maintains schedules of BH and SS staff and coordinates patient appointments as needed.
Administrative duties are completed accurately and delivered with high quality and in a timely manner.
Support director, supervisors and employees through a variety of tasks related to organization and communication. May act as a liaison with other departments and outside agencies.
Coordinates meetings, which may include picking up/ordering supplies, creating agendas, setting up room and logistics, and sending out meeting notices.
Responsible for compiling data, and preparing papers for consideration and presentation by BH/SS Directors, Program Managers, and staff as requested.
Responsible for providing administrative skills such as filing, organizing, binding, and computer specifically Microsoft Office i.e. Word, Excel, PowerPoint, etc, along with knowledge skills and ability to work with Electronic Health Records.
Organizing and maintaining BH/SS meeting areas, ensuring supplies are stocked and department flyers are updated. Also responsible for ensuring the common area is clean and presentable to the community.
Works in cooperation with other assistants to cover phones.
Attend meetings to take notes and record meetings as requested.
Ability to handle phone calls from clients in crisis and provide an appropriate referral or information.
May facilitate Billing and Insurance process for Behavioral Health patients as requested.
May assist with Purchased and Referred Care service (contacting patients to discuss approvals/denials)
Assist in the coordination of client transports for appointments and community events. Responsible for collecting mileage sheets.
May be required to report to other SIHC locations, on occasion, to assist with clerical and receptionist duties.
Maintain confidentially and adhere to all laws governing communication and files protected by HIPAA legislation (42 CFR and 45 CFR, Parts 160 & 164).
Works independently and within a team
Ability to work a flexible schedule may be required based on need
Other duties as assigned.