Behavioral Health Assistant

Aviva Health • Roseburg, OR

3d • $19 - $24 • Onsite

About The Position

The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment.

Requirements

• Minimum of High school diploma/ GED.
• Valid Oregon State driver license and insurable driving record.
• Minimum of two years relevant work experience in health care; behavioral health field preferred.
• Working knowledge of office procedures, and proficiency with standard office equipment, including computers and multi-line phone system; MS Office experience and knowledge of HIPAA.
• Organized and detail-oriented; ability to learn, retain, and apply training consistently.
• Proven effective interpersonal communication skills.
• Ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.

Responsibilities

• Maintain a professional appearance when greeting patients in a friendly and professional manner.
• Utilize organizational skills to maintain files, schedule appointments, and keep accurate records of incoming calls, mail, packages, and faxes.
• To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to office procedures.
• Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.
• Provide professional customer service by greeting patients in a polite, prompt, helpful manner and provide necessary instruction and direction.
• Obtain and accurately and efficiently enter new patient demographics; accurately and efficiently update insurance and patient information with each visit to maintain accuracy for billing.
• Consistently provide patients with informed consents and behavioral health screeners and review information with patients to ensure understanding.
• Schedule future patient appointments utilizing EMR. Books, coordinate and reschedule appointments as needed, as well as making reminder calls.
• Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.
• Process referrals daily to ensure access remains open for patients.
• Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.
• Collect all co-pays and balances as required by office policies. Understand and apply payments to balances.
• Maintain organized office area, pay attention to detail and follow instructions.
• Distribute incoming mail, utilizing established timelines and accuracy.
• Follow opening and closing procedures according to office guidelines.
• Maintain clean and orderly waiting area including reading materials.
• Maintain a working knowledge of various available programs offered by Aviva Health.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
• Organize services, seminars, and travel arrangements.
• Assist with written materials as they pertain to Behavioral Health Services.
• Assist in patient tracking procedures.
• Follow all Aviva Health policies and procedures.

Benefits

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED