Behavioral Health Administrative Assistant

Tanana Chiefs Conference-posted 9 months ago
Full-time
Fairbanks, AK
Professional, Scientific, and Technical Services
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The Behavioral Health Administrative Assistant provides administrative and project assistance to the outpatient programs with a primary focus on therapy services, located within the Behavioral Health Department and serving the TCC Region. The role requires adherence to the TCC Ch'eghwtsen' model of service and guiding principles, which emphasize timely and effective service, as well as the ability to interact with others in a way that inspires trust and demonstrates respect, compassion, and empathy.

  • Maintain responsibility for general administrative support functions to the department.
  • Schedule and organize department activities, meetings, travel, and conferences for members of the department.
  • Sort and distribute mail and faxes; respond to regular occurring requests for information.
  • Oversee inventory of supplies and administrative/clinical forms.
  • Assist with project start-up and implementation.
  • Provide reception coverage, greet patients in a professional and welcoming manner.
  • Prepare documentation, communicate with providers, and provide follow-up as necessary.
  • Schedule follow-up client appointments and contact clients to confirm or reschedule appointments.
  • Maintain master client list and wait list for psychotherapy services.
  • Coordinate client travel arrangements.
  • Maintain client demographic and third-party payer information.
  • Prepare and process provider applications for Medicaid, Medicare, and Tricare.
  • Communicate with Behavioral Health Consultants, clinicians, and Chief Andrew Isaac Health Center providers.
  • Assist with Behavioral Health front desk duties as needed.
  • Maintain strict confidentiality.
  • High school Diploma or GED equivalent; Associate's degree in behavioral health related field preferred.
  • One year of consecutive office experience with progressively higher responsibilities.
  • One year experience working in behavioral health programs or related social service programs.
  • Must have a valid driver's license and clean driving record.
  • Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirements.
  • Must pass background check pursuant to Alaska DHSS and federal Indian Child Protection and Family Violence Prevention Act requirements.
  • Knowledge and ability to adhere to Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 confidentiality regulations.
  • Knowledge of Medicaid charting and billing regulations.
  • Knowledge of ICD 10 and DSM 5 coding procedures preferred.
  • Familiar with Medicaid pre-authorization process preferred.
  • Familiarity with Alaskan Native Culture and Traditions preferred.
  • Demonstrated knowledge of standard office practices and procedures.
  • Strong computer skills, with experience in Excel, Microsoft Word, Power Point, and the Internet.
  • Strong verbal, written, analytical, and interpersonal skills.
  • Ability to understand and carry out verbal and written instruction and to organize and prioritize work.
  • Experience in RPMS preferred.
  • Medical terminology preferred.
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