Behavioral Health Access Representative

SouthEast Alaska Regional Health Consortium (SEARHC) • Klawock, AK

105d • $25 - $30

About The Position

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Requirements

• High school diploma or equivalent.
• 2 years of office experience preferred.
• Medical office experience preferred.
• Knowledge of office functions, computer applications, and office machines and equipment.
• Understanding of HIPAA privacy rules.
• Skills in verbal and written communication.
• Problem-solving skills.
• Time management, organization, and customer service skills.
• Data entry with a high degree of accuracy and detail orientation.
• Ability to prioritize work and multi-task in a fast-paced office setting.
• Self-starter with a willingness to learn.
• Ability to read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Maintain professional composure during stressful times.

Responsibilities

• Greet and assist patients and family members at the designated facility.
• Check patients in and out for appointments and schedule follow-up appointments as needed or directed.
• Collect, verify, and enter demographic, financial and/or insurance information into the electronic health record.
• Schedule and facilitate telehealth for clients to connect to/from other locations.
• Screen patients for priority risks and raise questions and concerns on complex patient situations to the clinic supervisor(s).
• Process, accept, and track referrals/consults for the clinic.
• Schedule appointments for intakes and ensure all documentation is completed.
• Work with clinic supervisor(s) to assign the patient for an assessment.
• Collect required consents.
• Call clients for appointment reminders including intake appointments and no-show or cancelled appointments.
• Review collected documentation for accuracy.
• Identify Release of Information (ROI) and submit completed documents to Health Information Management.
• Review Intake Packet for completion and accuracy.
• Review Annual Consents collected and in patient EHR.
• Perform opening and closing duties including turning on/off lights and unlocking/locking common spaces.
• Check phone messages upon arrival and throughout the day.
• Prepare necessary paperwork that needs to be collected from patients.
• Check printers/fax machines and ensure confidential content is not left out.
• Secure and/or shred confidential material.
• Print the schedule for the next day and secure before departure.
• Ensure common areas are tidy including conference rooms, classrooms, and lobby.
• Maintain confidentiality of all verbal, written, and electronic forms of communication.
• Scan documents and ensure that all information is uploaded to the proper location.
• Collect and enter data including internal, State, and Federal data.
• Follow the highest standards of SEARHC mission, vision, and values.
• Remain calm and support clients when they appear upset or overwhelmed.
• Request a supervisor if a client becomes distressed.
• Remain culturally aware and value others' cultural differences.
• Talk respectfully to clients, staff, and supervisors without exception.
• Work collaboratively with peers and/or colleagues to meet the needs of patients and organizational goals.

Benefits

• Generous benefits including retirement.
• Paid time off.
• Paid parental leave.
• Health, dental, and vision benefits.
• Life insurance.
• Long and short-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees